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Legal Services of Eastern Missouri’s housing unit provides free legal assistance to low-income families and individuals facing eviction or rent-related lawsuits. The company is known to the region’s tenant support groups, however. Louis County said in an email that complaints about VineBrook are basic or run-of-the-mill in nature and are handled according to its usual practices. Unlike in Cincinnati, VineBrook has yet to run afoul of St. “They have done so much to me in the last three years,” Edwards said. She staved off eviction time after time, paying VineBrook Homes each time the company threatened to evict her and her daughter.
The new costs included administration, late fees and new trash and sewer bills that put her behind on what she owed VineBrook.įor the next three years, Edwards struggled as the cost of living in her Avondale home far exceeded the original rent. They said sometimes the office was closed and other times, the staff weren’t helpful.Ī ledger of charges shows Edward’s rent remained the same. She said trying to get anyone at the company on the phone proved difficult, a problem Burton ran into as well.īoth Edwards and Burton said trips to VineBrook’s office in Maryland Heights often were fruitless. 23, 2023, at her home.Įdwards and her daughter struggled to get anyone at VineBrook to explain the eviction notices. Louis Public Radio Carolyn Burton, 64, shows off flooding and mud buildup at her old home run by VineBrook Homes LLC on Monday, Jan. “After that every month they came and stuck eviction notices on our front door.” “We wasn’t behind on anything,” Edwards said. Edwards said, unbeknownst to her, she became a VineBrook Homes tenant overnight.īefore she knew it, eviction notices from VineBrook started to appear on her front door. Tax records show the 73-year-old’s former landlord sold the property to VineBrook Homes in 2021, not long after she moved into the house. VineBrook owns at least 35 properties in that same census tract. The company didn’t own the property when she signed her lease. Louis County on Avondale Ave in Northwoods. Rosa Edwards learned about VineBrook Homes through an eviction notice.Įdwards lives in a VineBrook rental in North St. “We are committed to providing a transparent rental process for our residents and are constantly seeking ways to enhance our customer service offering, incorporating new technologies and touchpoints to deliver a high-quality experience.” “Our team prioritizes customer service,” the statement read. In a statement, a spokesperson for the company said VineBrook provides safe and affordable homes that “breathe life” into local properties and neighborhoods and meet the growing demand for single-family home living. VineBrook Homes declined an interview request from the Midwest Newsroom about the mounting complaints against the company, its pattern of acquiring properties in primarily non white communities and other specific issues. VineBrook only owns a handful of properties in and around Kansas City, Kansas. These communities, in the southern part of Kansas City, Missouri, are nonwhite neighborhoods with incomes of $50,000 or less. Most of the homes are in North Omaha, a predominantly Black area.Īdditionally, in the Kansas City metro area, census data shows that many of the 1,200 homes VineBrook owns are concentrated in neighborhoods like Ruskin Heights and Fairlane. In Omaha and neighboring Council Bluffs, Iowa, VineBrook Homes has purchased roughly 300 homes since 2019, making it the third-largest property owner in the city. Louis County neighborhoods, in census tracts that are predominantly non-white and have median household incomes of around $60,000 or less. Local property records show the vast majority of properties owned by VineBrook Homes in the region are in north St.
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